At JULIE NIELSDOTTER JEWELLERY, we value your purchases and want you to be satisfied with your jewelry.

Since all our pieces are handmade and unique, we do not offer refunds on purchased items.

 

We understand that there may be situations where you wish to exchange your jewelry. Therefore, we offer the option to exchange for another item in our collection. Exchanges must be made within 14 days of the purchase date, and the jewelry must be in its original, unused condition.

 

As an alternative to an exchange, if you are unable to find a piece of jewelry on the spot, you can choose to receive the amount as a store credit.

This store credit can be redeemed within one year, allowing you to find the perfect piece when it suits you.

 

To process an exchange or receive store credit, please bring your receipt as proof of purchase. We recommend contacting us before returning the item to ensure a smooth exchange process. If you have any questions about our exchange and return policy, feel free to reach out to us. Thank you for shopping at [Your Shop Name], and we look forward to helping you find the perfect piece of jewelry.